Exchanges and Returns

 

Eligibility Window:

To qualify for a return, items must be received back to our Fulfillment Center within 45 days of your original order shipment date (printed on your packing slip). Refunds will only be given if received within 30 days of original order shipment date, 30-45 days from ship date, a store credit will be issued if in resellable condition.  You must contact us for RETURN AUTHORIZATION.  After 45 days it is a FINAL SALE.

Kamala Boutique wants you to be thrilled with your purchase!  Please contact us right away if something is not right, and we will do our best to make you happy.   Everything sent out by Kamala Boutique has been carefully inspected for damages and is in top quality condition.  If something has sneaked by our eagle eyes, of course we will make that right for you!

Refund:

If you have simply changed your mind, you have 30 days from original shipment to send it back to us in new and resellable condition, for a refund. We will not refund original shipping or return shipping.

Exchanges:

Love it but need a different size, color, or pattern? We're happy to exchange as long as that item is still in stock. Call us immediately at 508-429-2156 and we will do our best to help you find what you need. You can also leave a message via our Kamala Boutique Facebook page.  If we have the item, Kamala will hold it in reserve for you for 7 days to allow for transit of your exchange back to us. After 7 days we will return it back to live inventory.

 Kamala Boutique will ship one exchanged package for free per order, no credit is given for return shipping to Kamala for the exchange.

Because we buy small amounts of items, we recommend to not wait if you are needing to switch something.

 Items Not Eligible for Refund or Store Credit:

Items marked as final sale.
Free gifts or promotional items with retail value.
Returns received back to Kamala in damaged/worn condition.
Purchases older than 45 days of the original order shipment date.
Shipping charges, except in cases where we have made a shipping error.

Worn/used/unsellable items that are sent back with a return request will not be honored. These items will be returned back to you.

 

Items Eligible for Store Credit Only:

Returns received by Kamala Boutique between 31 and 45 days after the original order shipment date as printed on your shipping slip. 

Contact us to receive authorization for returns past 30 days.

Returns older than 45 days will not be honored and will be returned to you.

 

Packaging Requirements:

Clothing must have all original tags still attached.
Accessories must have all original tags still attached.
Non-Apparel Items: Must be returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit.

ANYTHING that has been used, worn, torn, or made unsellable as new, will not be accepted back to Kamala.